Privacy Policy

Introduction

Naturespan respects your privacy and is committed to protecting the personal data you share with us. This policy explains what we collect when you visit our website or contact us, what we do with it, who else handles it, and how to exercise your rights.

Information We Collect

We collect the information you give us: your name, email address and message, plus your phone number and organisation if you fill them in, when you use the contact form; your email address when you subscribe to updates; and the questions you type into our chat advisor. Our servers also record the ordinary technical details of a visit, such as IP address and browser type, which are needed to run and secure the site.

How We Use Your Information

We use your information to answer your enquiries, to run and secure the website, to improve our content, and, only with your consent, to send occasional updates. We do not use your data for automated decision-making and we do not use it for targeted advertising.

Who Else Handles Your Data

We do not sell, trade, or rent your personal information. A small number of providers process it on our behalf: Microsoft, for our business email and for the newsletter subscriber list; OpenAI, which powers the chat advisor on this site; and Google, whose map is embedded on our store pages. We share your data with nobody else, unless the law requires it.

Where Your Data Is Processed

The website is hosted in Mauritius. The providers named above process some data outside Mauritius, including in the European Union and the United States, on their own infrastructure and under their own data protection commitments. The safeguards that apply to those transfers are being confirmed with our advisers and will be set out here.

How Long We Keep It

Messages sent through the contact form are kept while we deal with your enquiry and afterwards as a record of our correspondence. Your email address stays on the newsletter list until you unsubscribe: every mailing carries an unsubscribe link, and the /unsubscribe page does the same thing. Conversations with the chat advisor are not stored on this site at all; they are passed to the model to produce a reply and nothing is kept by us. Fixed retention periods are still to be set with our advisers, and in the meantime you can ask us to delete your data at any time.

Cookies and Analytics

This site sets no advertising cookies and does not track you across other websites. Members of our team who sign in to the private admin area receive a session cookie; browsing the public pages does not give you one. We also use Google Analytics 4, but only if you accept it in the banner: nothing is loaded and no analytics cookie is set until you do, a decline is remembered for 180 days, and no advertising signals are enabled. Our store pages embed a Google map. Loading it involves Google, which may set its own cookies and applies its own privacy policy.

Data Security

We apply appropriate technical and organisational measures to protect your data. No method of transmission over the Internet is completely secure, but we work to safeguard your information.

Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data, or to object to certain processing. To exercise these rights, contact us at [email protected]. We handle these requests ourselves and we will reply to you.

Complaints

If you are not happy with how we handled your data or your request, tell us first at [email protected] and we will look at it again. If you are still not satisfied, you can take the matter to the data protection authority that covers your country.

Buying From Our Online Shop

Orders are placed on our online shop, which has its own conditions of sale, delivery, payment and returns. We do not restate them here, so that there is never a second version to contradict them: read them on the shop.

• Shop conditions of sale
• Delivery and payment

Medical Disclaimer

Content on this site is for general information and education only and is not medical advice. Food supplements and essential oils are not medicines; for health conditions, pregnancy, or medication, consult a doctor or pharmacist.

Contact Us

If you have questions about this policy, contact us at [email protected].